Your rented property, whether it be your home or an investment, will be safe with us. Whether you are an experienced buy to let investor or a first time landlord, we can take care of everything for you. We’ll find your tenant, manage the tenancy and make sure you’re on top of all the lettings regulations.

Rentals have been part of Andrew Craig’s history since 1974 when he worked as a trainee surveyor and one of his first jobs was to collect rents around the North East. Since then it has been an integral part of the business and today we manage almost 1000 properties within our Property Management department.

Our name is synonymous with the highest levels of care in lettings and management of residential and commercial property.

Thinking of letting your property?

Whether you are an experienced investor, a first time landlord, or a current homeowner thinking about renting out their property, we are here to help. We can guide you through the minefield that letting property can be nowadays. There is so much legislation and making a mistake can prove very costly indeed. Find out how much rent your property could achieve with a free marketing appraisal, call 0191 226 1222 to speak with one of our letting specialists or get in touch here.

Read more about the services that we offer in our Guide for Landlords.

Our Levels of Service to Landlords

Fully Managed Service

Our Fully Managed service is our most comprehensive solution giving a Landlord complete peace of mind.

We take care of everything from finding the tenant, preparing the tenancy agreement, registering the deposit, collecting the rent, carrying out periodic inspections, arranging maintenance and repairs, serving notices, ending the tenancy and negotiating post tenancy disputes. If you make a mistake, it can prove very costly and can even prevent you from obtaining possession of your property. Many clients find this service very cost effective as it includes many services above Tenancy Only, which frankly, we see as an essential part of being a landlord today. Talk to us about fees and what is included.

Our Fully Managed Service allows you to relax, as we take care of everything for you.

Tenant Find Service

For those experienced, dedicated Landlords who have the time and expertise to manage the property themselves, whilst keeping up to date with the ever increasing latest compliance and safety regulations that Landlords face.

We handle everything up to when the tenant moves in but of course we can also help with renewals, when that time arrives. We also supply tenants with all pre tenancy information that is required under current legislation, such as ensuring the property has a valid Gas Safety certificate, a current EPC (rated E or above), an EICR, and supplying them with the most up to date edition of the Government’s “How to Rent” Guide.

Unfortunately there are many Landlords who are still not aware of these requirements and their omission can cause problems later in the tenancy. Legislation and court precedents are so complex, so we only recommend that very experienced landlords use this service. We use cloud systems to reference and track the application to allow the tenancy to start as soon as possible.

We are also able to offer add-ons to our Tenant Find service, such as Inventories which we strongly recommend having carried out pre-tenancy.

ServiceTenant Find OnlyFully Managed
Comprehensive Advertising and Marketing
Gavl video viewing
Accompanied Viewings
Tenant Selection and Referencing
Preparation and Signing of Tenancy Agreement
Utilities Supplier Management
Receiving and Promptly Paying Rent
Preparing Inventory and Schedule of Condition
Late Rent Alerts
Rental Statements
Chasing Arrears
Maintenance and Repairs Arranged
Legal Referral Service
Periodic Inspections
Check Out
Renewal of Tenancy*
Registration of Deposit*
End of Tenancy Deposit Handling*
Guarantee Scheme* - So you get paid even if your tenant doesn't pay!*
*Items are subject to additional fees and terms and conditions. A full list of fees is available here. The rent guarantee scheme is a modest monthly payment with no minimum or maximum tie-in period and is only available on Fully Managed.For Tenancy Only, the other services can be arranged at extra cost but it is generally more cost-effective to opt for Fully Managed. A stand alone rent guarantee annual policy is also available, please ask us for a price.Rent Guarantee Cover

If you rely on rental payments as income each month, you should consider having Rent Recovery Plus, in case your tenants do not pay their rent for any reason. Get peace of mind when tenants can’t or won’t pay. This is a comprehensive product, which provides Rent and Legal Protection. It provides up to 15 months' rent and legal expenses up to £100,000.

We can provide this to our Landlords using our Fully Managed service for a modest monthly payment. We can offer this to let only landlords as well but with an upfront payment for a term of either 6 or 12 months.

Deposit Alternative Scheme

You may choose to allow tenants to use a No Deposit guarantee as an alternative to a traditional tenancy deposit.

We work with Flat Fair, an alternative deposit scheme which makes renting better for everyone involved. To make renting more affordable, Flat Fair allows tenants to pay a one off check-in fee equal to one week’s rent (+VAT), so that means much lower moving costs. In return, Landlords get up to 10 weeks protection.

If there’s any damages or missing rent when a tenant moves out, they’re put back in pocket within 10 days of charges being agreed. This can help speed up the renting process and reduce void periods.

If you choose not to offer this option to your tenants then we collect a traditional cash bond, and hold it with the Deposit Protection Service until the end of the tenancy.

Our customers love what we do


We’ve had the pleasure of helping lots of people with their property requirements. You don't need to take our word for it though!

John Oley

"We were very pleased with the feedback from our valuation and received an acceptable offer within a few days.I'm certain this was down to the professional and pro-active way in which the property was marketed.Michelle looked after us with our sale, and all of our dealings with the office were first class.I wouldn't hesitate to use Andrew Craig again."

John Oley
Zoe & Rikki

"Andrew Craig we’re a brilliant estate agents to deal with! From getting us our offer accepted to the weekly updates and additional viewing we requested. The whole process took just 8 weeks! Julie our go to estate agent was brilliant to get in contact with and nothing we asked or requested was to much trouble to her. She Made the whole process so smooth and rarely straight forward! Which was amazing to us, two first time buyers. We recommend Julie & Andrew Craig to anybody looking to purchase a properly, weather its your 1st home or you 10th you won’t be disappointed. Thank you for everything you have done for us. Zoe & Rikki"

Zoe & Rikki
Paul Marshall

"Andrew Craig Estate Agents Sunderland Office have recently helped us with the sale of my mother’s house. From start to finish they have provided an excellent service and kept us updated throughout. We’d have no hesitation in using them again or recommending them."

Paul Marshall
alan adams

"Thanks to all the staff at the Gosforth office who very efficiently handled the sale of my property. Friendly knowledgeable and always kept me updated."

alan adams
Amy Brown

"Eryn & the Team at Andrew Craig in Jarrow have been absolutely amazing and have fully supported me throughout the sale of my new home. Nothing is too much and they always went the extra mile if I had any queries. From the first viewing I had to the Completion day, they were so welcoming, professional and didn’t make me feel like I was being a nuisance if I had to contact them (as you do unfortunately experience with some other estate agents). You’re all amazing!! Thanks for all of your help throughout this process and for making it less stressful! Xx"

Amy Brown
Mrs Parks

"The service and support we have received from Julie and Alex at the East Boldon Office has been wonderful. They have been with us every step of the way. A big thank you to both of them."

Mrs Parks