Property Management has been part of Andrew Craig’s history since 1974 when he worked as a trainee surveyor and one of his first jobs was to collect rents around the North East. Since then it has been an integral part of the business and today we manage almost 1000 properties within our Property Management department.
Our name is synonymous with the highest levels of care in lettings and management of residential and commercial property.
Professionalism
You can be sure of clear, impartial and expert advice from our professional teams. We are regulated by RICS, which means that we maintain the highest professional standards by conforming to the strict rules of conduct of the Royal Institution of Chartered Surveyors (RICS), and we protect our client money with the RICS Client Money Protection scheme.
Security
As we are Regulated by RICS you have the comfort of knowing that the firm:
Abides by the ethical requirements of RICS
Comply with all RICS accounting standards
Have a complaints procedure in place, which ultimately provides consumers with access to free redress.
Have Professional Indemnity Insurance (PII) in place to protect you in case you need to make a claim against us
Provide RICS Client Money Protection for our clients money
Property Management has been part of Andrew Craig’s history since 1974 when he worked as a trainee surveyor and one of his first jobs was to collect rents around the North East. Since then it has been an integral part of the business and today we manage almost 1000 properties within our Property Management department.
Our name is synonymous with the highest levels of care in lettings and management of residential and commercial property.
Professionalism
You can be sure of clear, impartial and expert advice from our professional teams. We are regulated by RICS, which means that we maintain the highest professional standards by conforming to the strict rules of conduct of the Royal Institution of Chartered Surveyors (RICS), and we protect our client money with the RICS Client Money Protection scheme.
Security
As we are Regulated by RICS you have the comfort of knowing that the firm:
Abides by the ethical requirements of RICS
Comply with all RICS accounting standards
Have a complaints procedure in place, which ultimately provides consumers with access to free redress.
Have Professional Indemnity Insurance (PII) in place to protect you in case you need to make a claim against us
Provide RICS Client Money Protection for our clients money
Branch Network
We have the North East covered for lettings and management, with lettings branches across the region and our branch staff have the local knowledge to find you a tenant fast.
Our accounting and administration is handled locally, at our Head Office in Gateshead. Here our team of skilled professionals deal with tenancy administration, property management and accounting.
Andrew Craig FRICS is directly involved in the lettings and management business, having worked in the field since 1974.
Leading Technology
We use modern cloud technology, to ensure our staff and clients have access to accurate and up to date information and fast communications. All staff have access to all properties and applicants, meaning that all branches can offer all properties to rent.
Tenants do move around the area meaning landlords have the benefit of all of our branches working for them
Cutting Edge Marketing
Tenants want to move fast, so we have found we get the best response from extensive internet marketing. Properties are instantly available on our web site and we also upload to the major property portals, including Rightmove and OnTheMarket.
This 24/7 marketing is supplemented by traditional methods such as To Let boards.
Video Viewings
To get your property seen fast, and to accommodate schedules, we carry out Live Video Viewings where we take prospective tenants through the property using a Live Stream Video on an app, and they can ask us any questions in real time. All viewers have to be logged in to view the video so we can follow up the viewings afterwards. If they then want to see the property in person then we can arrange a physical viewing.
Applicants
Lots of them! As a major North East letting agent, many tenants contact us first when they decide to look for a new home. We keep in regular contact with hot applicants and also use sophisticated email marketing systems to keep in touch with applicants, ensuring new properties are showcased – fast.
We pre-qualify tenants before we book them in for any viewings, to ensure that their current situation would allow them to rent the property in question, saving wasting anyone's time with viewings.
Property Management
Only our truly professional administration and accounting teams look after the specialised work of tenancy admin and financial accounting. Collection of the rent regularly and on time is one of our priorities. Careful and professional monitoring of the tenants, from initial vetting and referencing to property visits, means that we are constantly looking for warning signs of any problems.
If we discover a problem we work with the tenant and the landlord to try and find a solution. We never forget who we work for however and our prime responsibility is to the landlord.
Inventories
We cannot stress strongly enough how vital it is to have a detailed inventory report including photographs before the tenancy starts. This is included in our fully managed solution. Having an inventory is absolutely vital, as it ensures that if unfortunately the tenant does not leave the property in the same way they found it when they moved in, that you can make a claim against the tenant’s deposit for damages.
Quality Referencing
Once a tenant applies for your property, we will conduct a referencing check on all tenants that will be living at the property, and guarantors if applicable. This is done through an external, reputable referencing company.
We do this to ensure that your tenant is able to pay the rent on time, to make sure that they are not using a fraudulent identity, and also we apply for a previous landlord reference (where applicable), to check that the tenants left their previous property with no arrears or damage.
Accounts
Accounting software enables us to produce professional statements, which are acceptable to your accountant and bank and also HMRC. RICS regulation means that these accounts are balanced weekly, so your money is always accounted for.
Team of Property Managers
Our team of property managers are dedicated to ensuring that your tenancy runs smoothly, from tenancy to check in and all the way through to check out. They continuously work to ensure compliance is maintained throughout the tenancy.
Each Landlord and tenant(s), will be allocated a dedicated property manager to manage your tenancy. They are also supported by an inventory clerk to perform inventories before the tenancy begins, and check outs when it ends, and also an inspection clerk, who conducts periodic inspections of our fully managed properties, to ensure that the tenants are looking after your property.
Maintenance Team
We have an approved list of contractors that we use for all of the maintenance work on our Fully Managed properties. The contractors have to reach our service, price and efficiency levels to be considered for this list, and also provide us with the relevant certification for their business. We have developed great working relationships with our contractors over the Years.
Repairs
We use an online system to log any repairs from tenants, meaning we are able to then deal with these efficiently and can keep track of the repairs as they are dealt with. This is available to tenants 24/7 so any repairs and maintenance issues are recorded and date stamped.
Rent and Legal Expenses cove
If you rely on rental payments as income each month, you should consider having Rent Guarantee Cover, to cover if your tenants do not pay their rent for any reason. Get peace of mind that you will still receive your rent each month. We can offer all landlords this cover for an additional monthly or annual fee. Ask us for full details.
Client Money Protection
As a Regulated by RICS firm, we provide CMP for landlords and tenants under the RICS CMP scheme.
What Andrew Craig can do for you?
Our management services are designed with flexibility in mind – to suit each individual client's needs. Don’t hesitate to ask if you would like to discuss a bespoke service to suit your needs.
To find out more about our Property Management Services and what we can do for you click here.
We’ve had the pleasure of helping lots of people with their property requirements. You don't need to take
our word for it though!
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"We were very pleased with the feedback from our valuation and received an acceptable offer within a few days.I'm certain this was down to the professional and pro-active way in which the property was marketed.Michelle looked after us with our sale, and all of our dealings with the office were first class.I wouldn't hesitate to use Andrew Craig again."
John Oley
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"Andrew Craig we’re a brilliant estate agents to deal with! From getting us our offer accepted to the weekly updates and additional viewing we requested. The whole process took just 8 weeks! Julie our go to estate agent was brilliant to get in contact with and nothing we asked or requested was to much trouble to her. She Made the whole process so smooth and rarely straight forward! Which was amazing to us, two first time buyers. We recommend Julie & Andrew Craig to anybody looking to purchase a properly, weather its your 1st home or you 10th you won’t be disappointed.
Thank you for everything you have done for us.
Zoe & Rikki"
Zoe & Rikki
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"Andrew Craig Estate Agents Sunderland Office have recently helped us with the sale of my mother’s house. From start to finish they have provided an excellent service and kept us updated throughout. We’d have no hesitation in using them again or recommending them."
Paul Marshall
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"Thanks to all the staff at the Gosforth office who very efficiently handled the sale of my property. Friendly knowledgeable and always kept me updated."
alan adams
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"Eryn & the Team at Andrew Craig in Jarrow have been absolutely amazing and have fully supported me throughout the sale of my new home. Nothing is too much and they always went the extra mile if I had any queries. From the first viewing I had to the Completion day, they were so welcoming, professional and didn’t make me feel like I was being a nuisance if I had to contact them (as you do unfortunately experience with some other estate agents).
You’re all amazing!!
Thanks for all of your help throughout this process and for making it less stressful! Xx"
Amy Brown
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"The service and support we have received from Julie and Alex at the East Boldon Office has been wonderful. They have been with us every step of the way. A big thank you to both of them."